Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at shop@firstofakind.com or call us:866-906-3625 M-F, 9AM-5PM EST
Returns
Please use the form below to start the process of a replacement or a missing parts request
Please use the form below to start a return and we will respond within 24 hours
If you refuse a non-defective/non-damaged item, you will be responsible for the return shipping costs. When the item is received back at our warehouse and inspected, you will be refunded less the return shipping cost.
If you refuse a defective/damaged item, we will go inspect the item and refund appropiately.
If you want to cancel and your order has already shipped, please contact us, you will be responsible for the return shipping costs. When the item is received back at our warehouse and inspected, you will be refunded less the return shipping cost.
Shipping
Typically, orders are processed and shipped in 1-3 business days. Please refer to the product page for accurate ship by time. We have warehouses nationwide and typical delivery times for small parcel orders (FedEx or UPS) are delivered in 3-7 days and larger items that need to ship with specialized carriers and usually take 2-3 weeks.
- Ships to: USA - Free Shipping
- All in-stock items are estimated to ship within 1-3 business days.
- All back ordered items will ship as soon as they are back in stock.
Choosing Shipping Options at Checkout
BASIC Shipping: Basic shipping free. We will deliver your order to your front door and is a contactless delivery. Please note, this delivery method will not include appointment scheduling and will either ship with Fedex, UPS, or Metropolitan. Larger items will ship with our specialized furniture carriers due to FedEx and UPS size limitations.
We allow our customers to pre-order items so they are guaranteed to receive it at the time that it arrives before it sells out.
The ship by date on the product page is an estimated date the order will ship. If there are any delays one of our friendly customer service representatives will contact you.
Please note you get charged for this order right away to ensure we can hold your place in line. If you are looking to cancel your order please kindly contact us.
Please refer to the order confirmation email you received when placing the order for the most up to date information on your order.
You can also track your order below